FAQ
ALL THE ANSWERS YOU NEED ABOUT SNEAKERS!
At Snrkickz , our experts carefully check every sneaker. We inspect materials, labels, and even the smell. Every pair is given an official Sneakertag to guarantee 100% authenticity.
We work with reliable suppliers and official sellers worldwide. We also have several warehouses where all sneakers are in stock!
No, Snrkickz only sells new and unworn sneakers.
We haven't worn any sneakers :)
If you have any questions about the authenticity of your purchase besides the authenticity process , you can contact our customer service!
We are happy to help you via our contact page !
Our current delivery time is 2 to 9 business days after receipt of order. Once your order is on its way to you, you will receive a separate shipping confirmation by email.
Worldwide shipping may take longer. This depends on the country. For more information, please see our shipping page.
Yes, we ship throughout the Netherlands. We currently offer Free Shipping around the holidays!
Once your order has been shipped, you will receive a track & trace code with which you can follow your package. This will be via DPD or PostNL.
Yes, we ship worldwide. Please note that there may be additional shipping costs and longer delivery times for international orders. See prices and delivery times on our page!
Use a soft brush and a mild detergent. Avoid the washing machine as this can damage the materials. Check out our cleaning products to make it easy for yourself!
Clean them regularly with a soft brush and a special cleaning agent for sneakers. Use a protective spray to prevent stains and dirt.
Yes, at Snrkickz you can buy special cleaning sets and sprays that will protect your sneakers and make them look like new.
Let your sneakers dry at room temperature and avoid direct heat sources such as heaters. If necessary, use shoe trees to maintain the shape.
Most sneakers fit true to size. For specific brands or models, such as Yeezy's , Air Jordan 1 Mid , Air Jordan 4, we recommend ordering a half size to a size larger.
You can return unused sneakers within 14 days for an exchange or refund. See our return policy for more information.
Yes, there is a size chart in each product description to help you choose the right size. If you have any doubts, please contact our customer service.
Yes, many sneakers will mold to your feet over time, especially UGGS because of the wool.
Make sure you order the correct size to have the best comfort.
Yes, we use secure payment platforms to protect your data. You can shop without worries
Yes, we offer the option to pay afterwards via Klarna.
Yes, after completing your order you will receive a digital invoice by email.
If you have not received this, please contact our support team!